ALX Holdings Payment Terms and Conditions

Last updated on 7 November 2024.

1. GENERAL
   1. 1 These terms outline the Payment Terms & Conditions for all learners (whether sponsored or self-funded) who register for any of the ALX Africa programmes provided by ALX Holdings limited and /or its affiliates (“ALX” ) available here (“ALX Programmes”)

1.2 These ALX Holdings Payment Terms and Conditions (“Payment Terms and Conditions”) apply to:

1.2.1 Learners who are  signing up for ALX Programmes;

1.2.2 Learners who are successfully accepted by ALX into its ALX Programmes

1.3 By enrolling for a programme, learners agree to accept these terms.

2. All -ACCESS FEES 

2.1 All successfully accepted learners (fully sponsored) will be charged a one-time, non-refundable all access fee to confirm enrollment into the programme.

*Non-refundable only if programme has started.

2.2 Fully sponsored learners will only be charged the administration fee set out below. Self-funded learners will be charged as per the table under section 3 below. NB This is not a tuition fee, but instead a fee that provides access to the ALX ecosystem.

2.3 The administration fees per programme are set out below:

Programme	All -Access Fee	Payment Options
All ALX Programme Excluding Tech Elevate	$5 USD per month	Option 1:Multiple Months in Advance Pay multiple monthly instalments at $5 USD per month. Option 2:Pay as You Go Pay in monthly instalments of $5 USD per month.

3. PAYMENT TERMS

3.1. First payment is due before the final date of enrollment. If there are subsequent payments due in the following months, these payments are due by the same date of all subsequent months.  

3.2 Methods of Payment

3.2.1. Accepted applicants will receive an automatically generated invoice which includes a payment link from one of our multiple recognised payment gateways. 

3.2.2. Accepted payment methods are VISA, Mastercard, and American Express. Mobile or cash is a valid option in some regions as well. ALX reserves the right to update or change payment methods at any time. In the event that a payment method is discontinued by ALX, will endeavour to provide learners with a 90-day notice before any changes take place. Learners may change between accepted methods of payment at any time.

3.2.3. Another accepted payment method in some markets is Fawry Pay. Fawry Pay’s responsibility is limited to payment collection on behalf of ALX Holdings. For any other issues related to Fawry payments, please contact ALX. 

3.2.4. ALX will communicate with the applicant by sending an email or notifications via eHub when all fees have been received timorously. Learners bear the responsibility to ensure that ALX has received the funds. If payments are not made on time, learners will not be able to access their courses on eHub. To continue access to courses on eHub, learners must ensure that all outstanding and upcoming payments are made on time. 

3.3 Specific terms and conditions applicable to the ALX Pathway programme:

3.3.1. Access services offered by Sand under ALX Pathway includes the selection of ALX participants enrolled in the ALX Pathway programme in the sole discretion of Sand for the purposes of referrals to Sand’s partners and partner universities.

3.3.2. The Total All-Access Fees payable must be paid in full for you to receive the ALX Certificate of Completion and to receive access services from ALX to its partners and partner universities.

3.3.3. ALX reserves the right at any time to withhold: (a) access to ALX Pathway programme, (b) any certificates of completion to be issued by ALX upon successful completion of the programme, and/or (c) support with or access to its partners and partner universities, if all outstanding fees are not fully paid before learner’s completion of a programme. Subsequent payment of the outstanding fees after the completion of ALX Pathway would not oblige ALX to reinstate and provide any forfeited benefits save with respect to the issuance of the ALX Certificate of Completion and resuming support with or access to its partners and partner universities. 

3.3.4. You acknowledge and agree that non-payment or late payment constitutes a breach of these terms, entitling ALX to withhold the services as mentioned above, without further recourse to the defaulting learner, and no obligation to refund any amount already paid to ALX, save that upon the full amount of the late payment being made, ALX will issue the ALX Certificate of Completion and resume support with or access to its partners and partner universities. However, ALX will not be obliged to reinstate or provide any forfeited benefits as a result of the non-payment or late payment.

4. VARIATIONS/PROMOTIONS

4.1. ALX reserves the right to amend the above-mentioned fees and/or run promotions in respect of the fees. Learners will be notified in the event of any pricing changes. Changes in pricing will not affect learners that have registered prior to the change in pricing.

4.2. Our programmes are constantly undergoing changes in order to be as impactful as they can be for learners. Through these iterations, they inevitably change in length of programmes as content is added or subtracted. This iteration process may lead to varying costs for future cohorts.

5. CANCELLATION OR RESCHEDULING

5.1. Cancellation/rescheduling by the Learner

5.1.1. A learner giving notice of cancellation/reschedule more than seven (7) full business days prior to programme start date is eligible for a refund of the all-access fees that they have paid by that point or reschedule without penalty. However, once the programme has started, the fees are non-refundable. 

5.1.2. A learner giving notice of cancellation/reschedule on or after the seventh (7th) full business day prior to programme start date is not eligible for refund. Deferrals will be considered, but will be subject to approval and a reschedule penalty may apply.

5.1.3. To request a reschedule within the qualifying period, a future date must be identified and coordinated with ALX immediately. In the event that the request is accepted, the rescheduled date is limited to one time and only for the same programme. The rescheduled programme must begin up to a maximum of twelve months from the original programme date.

5.2. Cancellation/rescheduling by ALX Holdings Limited

5.2.1. ALX may at its sole discretion cancel or reschedule any programme for any reason, including the occurrence of a Force Majeure event (which includes, but is not limited to any event that is not in ALX control that prevents any course or programme from being delivered or completed) and will attempt to provide at least seven (7) business days notice when cancelling or rescheduling. However, programmes may be cancelled or rescheduled without warning. 

5.2.2. Programmes fees paid up to the point of cancellation or rescheduling will be refunded to enrolled learners if the delivery or completion of a course or programmes is affected by a Force Majeure event.

5.2.3. If a course or programme is cancelled or rescheduled for any reason other than a Force Majeure event, ALX will at the learner’s request, refund the fees paid for the cancelled programme or issue a credit to be applied to another programme. 

5.2.4. ALX  assumes no liability for any costs that may be incurred in the unlikely event of a programme cancellation or rescheduling.

6. SUBSTITUTION OF LEARNERS

6.1. Substitutions of one learner for another for a specific enrollment are NOT accepted.

 7. DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY

7.1. No warranty

7.1.1. ALX MAKES NO REPRESENTATION OR WARRANTY ABOUT THE ALX PROGRAMMES OR THE PAYMENT METHODS MENTIONED HEREIN, INCLUDING ANY REPRESENTATION THAT THE COURSES OR PAYMENT METHODS WILL BE UNINTERRUPTED OR ERROR-FREE. WE PROVIDE THESE SERVICES (INCLUDING CONTENT AND INFORMATION) ON AN “AS IS” AND “AS AVAILABLE” BASIS.

7.2 Limitation of Liability

7.2.1. TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER ALX, NOR ITS DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES WILL ASSUME ANY LIABILITY FOR ANY CLAIMS, COSTS, DAMAGES OR LOSSES INCURRED OR SUFFERED BY ANY LEARNERS AS A RESULT OF:

7.2.1.1. a programme being canceled or rescheduled for any reason;

7.2.1.2. failed payments;

7.2.1.3. any learner’s failure to confirm receipt of payments by ALX;

7.2.1.4. payments made using incorrect banking details;

7.2.1.5. any learner’s misconduct, misrepresentation, negligence, or provision of inaccurate information;

7.2.1.6. any action or omission by a third party.

7.2.2. TO THE FULLEST EXTENT PERMITTED BY LAW, ALX, INCLUDING ITS DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, WILL NOT BE LIABLE IN CONNECTION WITH THESE TERMS FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES.

7.2.3. ALX, INCLUDING ITS DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES WILL NOT BE LIABLE TO LEARNERS IN CONNECTION WITH THESE TERMS FOR ANY AMOUNT THAT EXCEEDS THE TOTAL FEES PAID OR PAYABLE BY LEARNERS TO ALX FOR THE SERVICES/PROGRAMMES.

8. GOVERNING LAW & JURISDICTION

8.1. Regardless of your country of residence, ALX and the learners agree that the laws of Mauritius, excluding conflict of laws rules, shall exclusively govern any dispute relating to these terms.

8.2. Learners and ALX agree that claims and disputes can be litigated only in Mauritius, and ALX and learners each agree to personal jurisdiction in those courts.

9. OTHER IMPORTANT TERMS

9.1. If a court with authority over these terms finds any part of it unenforceable, the court may modify the terms to make that part enforceable while still achieving its intent. If the court cannot do that, learners and ALX agree to ask the court to remove that unenforceable part and still enforce the rest of these terms.

9.2 These terms (including additional terms that may be provided by ALX when learners engage ALX Programmes) is the only agreement between learners and ALX regarding the ALX Programmes and supersedes all prior agreements for these programmes.

9.3. If ALX does not act to enforce a breach of these terms, that does not mean that ALX has waived its right to enforce these terms.

9.4 Learners may not assign or transfer these terms (or participation in the ALX programmes) to anyone without ALX prior consent. However, learners agree that ALX may assign these terms to our affiliates or a party that buys it without your consent.

9.5. Any term or provision contained here may be waived in writing at any time by ALX. No delay or omission to exercise any right, power, or remedy accruing to any party upon any breach or default under these terms will be deemed to impair, waive, or release that right, power, or remedy.

10. HOW TO CONTACT US

10.1 For general inquiries, you may contact us online or by email at [email protected].

10.2 For legal notices or service of process, you may write to us at the following address:

ALX Holdings Limited

5th Floor, The CORE Building, No. 62, ICT Avenue, Cybercity, Ebene, Mauritius

[email protected]

or our

Data Protection Officer

dpo@alxafrica.com

or our

EU Representative

Kinstellar SPARL

8 – 10 Nicolae Iorga, Sector 1, 

010434 Bucharest, Romania

[email protected]

CHANGES TO THIS PRIVACY POLICY

This privacy policy was published in November 2024. We periodically review this policy, and we will publish any changes on this website.

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